Privacy Policy – How 288gam Handles Your Data

1. Introduction

This Privacy Policy applies to all users of the 288gam platform, including those who register an account, make PKR deposits or withdrawals, contact support or simply browse the website. By using 288gam, you acknowledge that your data will be handled in accordance with this policy.

288gam is the data controller for personal information collected through the platform. This means we are responsible for deciding how and why personal data is used and for ensuring it is handled in a way that protects your privacy. If you have questions about this policy or about how your specific data is handled, you can contact us through the support channel at any time.

2. What We Collect

288gam collects personal data in three main ways: data you provide directly, data generated automatically through your use of the platform, and data received from third-party payment processors in connection with PKR transactions.

Data you provide directly includes:

• Your name, phone number and any other information entered during account registration.
• Identity verification documents submitted during the KYC process, such as a CNIC or passport copy.
• Payment method details provided when depositing or withdrawing, including JazzCash wallet numbers, Easypaisa accounts or bank account details.
• Communications sent to support, including messages, queries and any attachments you include.

Data generated automatically through platform use includes:

• Login timestamps, IP address and device type used to access the platform.
• Browsing and navigation activity within the platform, including games accessed and session duration.
• Transaction history, including deposit amounts in PKR, withdrawal requests, bet history and bonus usage.
• Technical error logs and platform interaction data used for troubleshooting and service improvement.

3. How We Use Your Data

288gam uses your personal data only for specific, legitimate purposes. We do not use it for speculative profiling, targeted advertising to third parties, or any purpose that is not directly connected to operating your account and the platform.

• Account management: Processing your registration, maintaining your account, managing login security and responding to account-related queries.
• Payment processing: Verifying, processing and recording deposits and withdrawals in PKR, including communicating with JazzCash, Easypaisa, Raast and bank processing partners as necessary to complete your transactions.
• Identity verification: Confirming that account holders are genuine individuals aged 18 or above, as required before processing withdrawals and as part of ongoing fraud prevention.
• Platform security: Detecting and preventing fraud, unauthorised account access, bonus abuse and other prohibited conduct as defined in the Terms and Conditions.
• Legal compliance: Retaining records as required for financial audit, anti-money laundering procedures and any applicable legal obligations.
• Service improvement: Using aggregated, anonymised usage data to understand how the platform is used and where improvements can be made. This does not involve using identifiable personal data for product development purposes.
• Customer support: Using your account history and communication data to assist you efficiently when you contact support.

4. Payment Data & PKR Transactions

When you deposit or withdraw PKR through the 288gam platform, your payment details are processed through the relevant payment provider – JazzCash, Easypaisa, Raast, your bank or your card network. 288gam does not store full card numbers or mobile wallet PINs. These are handled directly by the payment processors under their own security and data protection frameworks.

What 288gam does retain in connection with payments is the transaction record: the amount in PKR, the date and time, the payment method used (identified by type and partial reference rather than full credentials) and whether the transaction was a deposit or withdrawal. This record is maintained for account management, support queries and financial audit purposes.

All payment method details you provide must belong to you personally. Using payment accounts belonging to another person is not permitted under the Terms and Conditions, and any payment data associated with third-party accounts will be flagged as part of account verification.

5. Data Sharing with Third Parties

288gam does not sell, rent or trade personal data. Data is shared with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data necessary to process your PKR deposits and withdrawals. They operate under their own privacy and security policies.
• Identity verification services: If a third-party verification tool is used to assist with KYC, identity document data is shared with that service for the sole purpose of verification. Such services are contractually obligated to handle your data securely and not to use it for any other purpose.
• Technical infrastructure providers: Hosting, security and platform infrastructure providers may have access to platform data as part of service delivery. These providers are bound by data processing agreements.
• Legal and regulatory authorities: If 288gam is required by law, court order or regulatory instruction to disclose data, it will do so. This may include disclosures in relation to suspected fraud, money laundering or other financial crime investigations.

In all cases of data sharing with third parties, 288gam requires that the recipient maintains appropriate security measures and uses the data only for the purpose for which it was shared.

6. Cookies and Tracking

288gam uses cookies and similar technologies on the platform. These are small data files stored on your device by your browser. They serve several functions that keep the platform working correctly and securely for you.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a session and security tokens that protect your account. Without these, the platform does not work correctly.
• Functional cookies: Store your preferences such as language settings, so you do not have to reset them each time you visit.
• Analytics cookies: Used in aggregate, anonymised form to understand how different parts of the platform are used. These do not identify you as an individual.

You can control cookie settings through your browser. Most mobile and desktop browsers allow you to refuse, delete or manage cookies through the browser settings menu. Disabling essential cookies will affect your ability to use the platform, including staying logged in during a session.

7. Data Retention

288gam retains personal data for as long as it is needed for the purpose it was collected, or as required by applicable legal and financial record-keeping obligations.

• Active account data is retained for the full duration your account remains open.
• Transaction records in PKR are retained for a minimum period required for financial audit and anti-money laundering compliance purposes.
• Identity verification documents are retained for the period required under applicable verification and financial record requirements.
• Support communications are retained for a reasonable period to assist with follow-up queries and to maintain a record of issues addressed.
• If you close your account voluntarily, data is retained for the legally required minimum period after closure and then deleted or anonymised.

When the retention period for a specific category of data expires and no legal hold applies, that data is deleted from active systems and removed from backups on the next scheduled backup cycle.

8. Security Measures

288gam takes the security of personal data seriously. The following measures are in place across the platform:

• SSL/TLS encryption on all connections between your device and the platform, covering account access, deposits, withdrawals and all data transmission.
• Password hashing – account passwords are stored as hashed values, not plain text. Even internal staff cannot retrieve your password; only a reset is possible.
• Access controls – internal access to personal data is limited to staff who require it for their specific role. Access logs are maintained.
• Transaction monitoring – automated systems flag unusual transaction patterns for review as part of fraud prevention and account security.
• Regular security reviews of platform infrastructure and third-party services.

No security system is completely infallible. You can contribute to the security of your own account by using a strong password that you do not use elsewhere, not sharing your login details with anyone, and contacting support immediately if you suspect unauthorised access.

9. Your Privacy Rights

As a 288gam account holder, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting support.

To exercise any of these rights, contact support with your request. We will respond within a reasonable timeframe. Some requests may require identity verification before we can fulfil them, to ensure we are providing data to the correct person.

10. Minors

The 288gam platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data belonging to anyone under 18. If you believe a minor has registered an account or provided personal data to 288gam, please contact support immediately so we can investigate and close the account.

If we become aware that personal data has been collected from a minor without parental consent, we will take prompt steps to delete that data and close the associated account. If you are a parent or guardian and have concerns about a minor's use of online gaming platforms, the Responsible Gaming section contains guidance on self-management and exclusion tools.

11. Changes to This Policy

288gam reserves the right to update this Privacy Policy at any time. When material changes are made, the updated policy will be published on this page with a revised date. If the changes are significant, we may also notify active account holders through their registered contact details.

Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and contact support to close your account. We recommend checking this page periodically if you are a regular user of 288gam.

12. Contact for Privacy Queries

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, contact the 288gam support team:

Email: [email protected]

Please include "Privacy" in the subject line of your message so it is directed to the right team. We aim to acknowledge data-related requests within a reasonable timeframe and to fulfil them as quickly as the nature of the request allows.

For general account support, deposits, withdrawals or gameplay queries, the same support channel applies. There is no separate contact required for different types of queries.